5. Customer Service
All Frontline Managers are involved in ensuring the organizations products and services are delivered and maintained to agreed standards. This program deals specifically with the skills required to identify internal and external customer needs and then implementing the strategies to ensure they can be delivered to expectation.
An important focus is to ensure participants are able to monitor their customer service focus and devise strategies for improvement.
Outcomes:
- identify internal/external customer needs
- outline strategies to ensure delivery of quality products and/or services
- monitor strategies to improve provision of products and/or services
For registration of interest, please contact Stefanie.Pawluk@uts.edu.au