Diploma of Business (Frontline Management)

(BSB51004 - AQF Level V)

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Overview

To meet the challenges of globalisation, increased competition, best practices, managing knowledge and the increasing complexity of work, many organisations are recognising that effective workplace leadership and team approach are critical to success.

The changing workplace has led to the development of a significantly different role for Frontline Managers. Today’s Frontline Managers have a major leadership role and are responsible for facilitating, developing and supporting team cooperation within a strategic framework.

The focus is on tactical and strategic issues, looking at the big picture and often evaluating the direction of the organisation. The standards, ethics and values they display will to a significant degree, have effects on the performance of both individuals and teams within an organisation.

Outcomes

After successful completion of the programs in this qualification, and related assessment tasks, learners should be able to:

• manage personal work priorities and professional development
• manage effective workplace relationships and ensure team effectiveness
• manage quality customer service
• facilitate and benefit from change and innovation
• manage projects and operational plan
• manage people
• develop a workplace learning environment
• ensure a safe workplace.

Program Structure

UTS TDS Course	Units of competency
Professional Development 2 days off the job $900 (GST exempt)	BSBFLM501A Manage personal work priorities and professional development
Team Effectiveness 2 days off the job $900 (GST exempt)	BSBFLM503A Manage effective workplace relationships BSBFLM512A Ensure team effectiveness
Customer Service 1 day off the job $480 (GST exempt)	BSBFLM507B Manage quality customer service
Change and Innovation 2 days off the job $900 (GST exempt)	BSBFLM510B Facilitate and capitalise on change and innovation
Project Management 2 days off the job $900 (GST exempt)	BSBCMN419A Manage projects BSBFLM505B Manage operational plan
Financial Management 1 day off the job $480 (GST exempt)	BSBFLM513A Manage budgets and financial plans within the work team
Performance Management 2 days off the job $900 (GST exempt)	BSBFLM514A Manage People BSBFLM511B Develop a workplace learning environment
Workplace Safety 1 day off the job $480 (GST exempt)	BSBMGT505A Ensure a safe workplace

Methodology

Part 1: Pre-course readings

The pre-course component involves learning activities and readings that provide a theoretical framework for the specified course. It will familiarise you with the topic and assist in developing the knowledge and skills needed for the formal off the job component. You will need to allow adequate time for pre-course preparation.

Part 2: Formal off the job course

The formal off the job learning component of each course is designed to extend your knowledge and skills and develop managerial skills and support workplace learning and assessment which are an integral part of the Diploma.

Part 3: Work-based assessment project

Each course has a work-based assessment project, which reflects the application of content from the course and aligns with the requisite units of competency. The assessment project allows you to demonstrate the course learning outcomes in a real work situation. The assessment project needs to be submitted within eight (8) weeks of the completion of each course.

Duration

The courses are offered flexibly to enable individuals to complete the qualification within six (6) months. Individuals may choose to enrol in a single course or may continue on to complete the qualification. Courses may be undertaken in any order. The goal is to ensure individual learning needs are addressed and ongoing learning needs are supported.

All off the job courses are conducted on UTS Training & Development Services premises, unless otherwise specified.

Target Group

This program is ideally suited to individuals currently working in a management role and could include:

Frontline Managers/Supervisors
Team Leaders
Front Desk Managers
Potential Managers
Divisional Managers
Business Unit Managers
Members or Managers of Work Teams

Prerequisites

There are no formal prerequisites to this qualification.

Benefits

Benefits to individuals include:

Nationally recognised and portable qualification
University articulation pathway
Improved management skills
Potential career prospects
Continuing professional development
Industry support and endorsement

Accreditation

The Diploma of Business (Frontline Management) BSB51004 is nationally accredited through the Vocational Education Training and Advisory Board (VETAB).

National Recognition

UTS Training & Development Services will recognise qualifications and/or Statements of Attainment issued by other Registered Training Organisations (RTOs) based in any State/Territory of Australia.

Recognition of Prior Learning (RPL)

Many individuals may already be competent in one or more of the Frontline Management competencies. RPL processes are available for each Unit of Competency based on relevant workplace experience, formal training or other expertise. Recognition will involve your submission of evidence in a portfolio form and be assessed by our assessors.

Assessment

Assessment is through workplace projects. All courses include work-based tasks that require learners to compile a range of evidence to demonstrate competency.

Inclusions

All training courses include comprehensive learning materials, assessment, ongoing support and certification on successful completion. Morning and afternoon teas are included in the course.

Contact

For registration of interest, enrolment or further information, please contact stefanie.pawluk@uts.edu.au

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